What is left when Fortnox and other systems take up more space?

Who owns the customer relationship? And even more importantly, what do customers actually value?

The industry has long said that automation and AI will free up time for consulting. For as long as I have been close to the accounting industry, since 2019, this has been a recurring message. It sounds so logical. When manual work decreases, there should be more room for better conversations, greater understanding, and more value for the customer.

Read more here: https://tidningenbalans.se/artikel/vad-blir-kvar-nar-fortnox-och-andra-system-tar-storre-plats